VISIT SUNSHINE COAST MEMBERS’ CODE OF CONDUCT
The company’s membership code of conduct outlines professional guidelines to support our commitment to raising the standards and service levels for the Sunshine Coast Tourism Industry
Visit Sunshine Coast members are expected:
- Act professionally and with high levels of duty of care, safety and concern towards other members, customers and the Sunshine Coast community.
- Deliver with integrity all advertised products and services, meeting all legal responsibilities.
- Comply with the laws of Australia and ensure all contracts and terms of business are clear, concise and honoured in full, and ensure all dealings are ethical and fair.
- Speak and act respectfully and not denigrate or slander anyone or discriminate on the basis of race, gender, accessibility, religious belief, sexual orientation or political persuasion.
- Ensure claims in advertising and marketing products or services are true, not misleading or exaggerated and are not negative about another member’s product or service.
- Manage their business effectively and efficiently, enhancing the reputation of tourism on the Sunshine Coast and to respond to and resolve customer complaints in a timely and courteous manner.
- Operate a safe, healthy and satisfying working environment for staff, customers and the public.
- Manage their staff/employees fairly and equitably.
- Consider environmental best practice guidelines, conserving water, energy and the natural environment.
- Be ambassadors for tourism on the Sunshine Coast and help promote community understanding of the importance of tourism as a vital contributor to the local economy.
Please note that by paying your annual membership fee, you agree to abide by all conditions set out within the Members’ Code of Conduct.
Should members have any questions around the code of conduct, please contact [email protected]